Confidently Wrong, and Expensive: What Enterprise Agents Cost You When They Don't Understand Your Business

Most teams building internal agents hit the same wall, and it isn't the model. The application usually works. People adopt it, it becomes part of how the company operates, and then it stops short of the work that actually mattered. The two hardest things it was built to fix are still on the list a year later. Meanwhile every other agent in the company is solving the same problem separately, and each one is paying to guess at what the business already knows.

Getting past it takes three views held at once. Semantic, knowing what things are and what your company means by them. Structural, knowing how they relate, who owns them, and what depends on what. Intent, knowing why it was built that way and what was already ruled out. Most tools give you one. Almost none give you all three, and maintaining them is its own problem.